FAQ

What materials are used in Saraphine jewelry?

We use only premium materials, including ethically sourced diamonds, 18K gold, platinum, and high-grade gemstones. Each piece is crafted to meet the highest standards of quality and durability.

Can I customize a piece of jewelry?

Yes, we offer bespoke services for select collections. You can personalize your jewelry with engraving, stone selection, or custom sizing. Please contact our design team for more details

Do you offer international shipping?

Absolutely. Saraphine ships worldwide with secure packaging and insured delivery. Shipping times and fees may vary depending on your location.

How do I care for my Saraphine jewelry?

We recommend storing your jewelry in a soft pouch, avoiding contact with harsh chemicals, and cleaning gently with a microfiber cloth. For diamond pieces, professional cleaning once a year is ideal.

What is your return and exchange policy?

We accept returns and exchanges within 14 days of delivery for unworn items in original packaging. Custom or engraved pieces may not be eligible. Please refer to our full policy for details.

What payment methods do you accept?

We accept a variety of payment methods for your convenience, including major credit cards (Visa, MasterCard, American Express), PayPal, and bank transfers. Additionally, we offer financing options through our partner services to help you spread the cost of your purchase over time. Please contact our customer service team for more details on financing options.

FAQ

Frequently Asked Questions