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Frequently Asked Questions (FAQ)

Frequently Asked Questions

  • We specialize in indoor houseplants, low-light plants, air-purifying plants, succulents, cacti, bonsai, rare tropical plants, and hanging plants. We also offer plant care accessories and pots.

  • Yes! We have a wide selection of easy-care plants perfect for beginners (such as Snake Plant, ZZ Plant, Pothos, Monstera, and Peace Lily). Each plant listing includes a difficulty level and care guide.

  • All plants are carefully packed with protective materials to prevent damage during shipping. We use breathable packaging and moisture-retaining materials. Most plants are sent with their nursery pots unless you choose a decorative pot.

  • Domestic shipping usually takes 2–5 business days depending on your location. International shipping may take 7–14 days. We will provide a tracking number once your order is shipped.

  • Yes. We offer a 30-day Live Arrival Guarantee. If your plant arrives damaged or unhealthy, please send us photos within 48 hours of delivery and we will replace it or refund you.

  • Our guarantee covers only the condition upon arrival. However, we provide detailed care instructions with every plant. If you have any problems, feel free to contact us — we’re happy to give advice!

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