Frequently asked questions

Answers to Your Most Common Queries

Product information

Details about material composition, sizing recommendations, product versatility, and care instructions.

Our athletic shoes are made from high-quality materials such as leather, mesh fabric, and rubber soles to ensure durability and comfort.
Answer: Yes, our athletic shoes are designed with cushioning and protective structures to help reduce the risk of injuries during intense activities.
Answer: We recommend hand washing your athletic shoes to ensure their quality and longevity. Detailed cleaning instructions are available in the product description.
Answer: We offer athletic shoes in a variety of sizes suitable for both adults and children. You can select your size from the product options.
Answer: Yes, some of our athletic shoe models feature special support for people with foot problems, such as orthopedic insoles and arch support.

Information on delivery times, our return policy, and international shipping procedures.

Shipping typically takes 3-7 business days, depending on your location. Detailed shipping information will be provided at checkout.
Yes, after placing your order, you will receive a confirmation email with a tracking number. You can use this number to track your order on our website.
We accept returns within 30 days of receipt. The product must be in its original condition, unused, and accompanied by the purchase receipt. Please visit our Returns page for detailed instructions.
We offer free return shipping for products that are defective or damaged. For returns due to personal reasons, the customer will be responsible for the return shipping costs.
If you receive a damaged or incorrect item, please contact our customer support within 48 hours of receiving your order. We will arrange for a replacement or a refund at no additional cost to you.